Cruise ships are physically getting bigger, what can be done digitally to faciltate passengers is the question (Image: Liping Huang)

Service Design using Mobile Apps in Cruise Context Liping Huang

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  • People's everyday life is increasingly facilitated by mobile phones. My thesis stretches this concept to the cruise industry. How could we design a service with mobile apps so that passengers can enjoy the digital network on and off board, as well as the physical environment that cruise companies offer? How can information collected from passengers on a real-time basis facilitate cruise companies' decision making?

This work belongs to the theme New Rules. Explore more works from this theme:

Masters of Aalto made possible by:

Helsingin kaupunki Antalis DMP Elisa Experq Hjelt Foundations Martela RGB Teknos Teurastamo Unigrafia Viinitie

Environmental awareness plays a significant role in the production of Masters of Aalto.
The event utilises the EcoCompass system of the Helsinki Environment Centre.