Visualized user experience journey with pictures makes service delivery concrete for job applicants. (Image: Katja Sorvali)

Work & Employees − Opteam Global Use of service design methods in creating better service processes in the international recruitment field Katja Sorvali

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  • An ageing Europe, with its shortage of health care workers, has motivated private employment agencies to recruit staff outside Europe. The goal of my thesis is to visualise the service process of international recruitment and to enhance service development as well as customer and employee experience. To get a more profound insight into the service context and content, a systemic view of the different stakeholders and their roles and responsibilities in service delivery has been created.

This work belongs to the theme New Rules. Explore more works from this theme:

Masters of Aalto made possible by:

Helsingin kaupunki Antalis DMP Elisa Experq Hjelt Foundations Martela RGB Teknos Teurastamo Unigrafia Viinitie

Environmental awareness plays a significant role in the production of Masters of Aalto.
The event utilises the EcoCompass system of the Helsinki Environment Centre.