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Markus
Koljonen

Finland, 1981

Redesigning Futurice – Introducing Service Design into an Agile Software Contractor

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Daily life

Aalto School of Art, Design and Architecture
Department of Media
New Media

Agile methodology has brought a revolution upon the software development world. However, it struggles with aligning high-level decision making with development. Service design methods could provide a partial solution.

I explore ways to introduce service design into an agile software contractor, specifically Futurice Ltd. I utilise cultural mapping and co-creation to arrive at a context-sensitive solution.

A part of this solution is the Service Design Method Toolkit. It's an artifact based heuristic for providing a set of service design methods and gathering experience from using them.

markus (dot) koljonen (at) iki (dot) fi
+358405901695

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